Contact us - specialists
For picture researchers, journalists and academics
Please Note: Due to refurbishment we will be working remotely from our office and archives until the end of the year and therefore our enquiries service may be slower than usual during this period. Please bear with us and we will get back to you as soon as we can.
We will endeavour to respond to your query within 48 hours. Please note we operate a licensing scheme for the use of our images.
Data Protection Statement
We will process the information you submit on this form only for the legitimate purpose of processing your enquiry and contacting you in response to your enquiry. Full details of our approach to privacy and data protection is available in our Privacy Policy.
Privacy Policy
The Peninsular and Oriental Steam Navigation Company (“P&OSNCo.”) is committed to protecting your privacy and any personal Information which we, P&O Heritage, obtain from you will be processed in accordance with the Data Protection Act 2018, the Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) and any other laws or regulations currently in force in the United Kingdom (the Data Protection Legislation).
For the purpose of Data Protection legislation, the data controller is The Peninsular and Oriental Steam Navigation Company (P&OSNCo.) of 16 Palace Street, London, SW1E 5JQ.
Uses of your Information
There will be areas of our site that will require you to provide certain information in order for you to be able to contact us, leave comments, use any interactive element of our site or sign up for email newsletters. We use the information we collect:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our rights and obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
If you contact us, we may keep a record of that correspondence.
We use the information we collect about you in pursuit of our legitimate interests of answering enquiries and informing interested people about our heritage work and news, events and exhibitions, and occasionally offers on P&O prints.
If you use our ‘contact us’ form:
we will process the information you submit on this form only for the legitimate purpose of processing your enquiry and contacting you in response to your enquiry.
If you sign up to our newsletter:
you are consenting to allowing us to send you our email newsletter. You may withdraw your consent and unsubscribe at any time by emailing updates@poheritage.com or by clicking on the unsubscribe link on each email newsletter.
We will only process the information you submit in accordance with this Privacy Policy. Please read it carefully.
If you comment on our website:
we will process and publish your comment on our website. We will process the information you submit on this form only for the legitimate purpose of publicising your comment.
You may withdraw your comment at any time by emailing comments@poheritage.com and we will remove your comment from our website.
IP Addresses & Cookies
Our site uses Google Analytics to help analyse how users use our site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of our website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of our website and to compile statistical reports on website activity for P&O Heritage at www.poheritage.com.
We will not (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google.
We use cookies on our website as described in pursuit of our legitimate interest of improving our understanding of the use of our website and to improve its efficiency and effectiveness.
Further information identifying the name of, uses of information collected by, and expiry dates of the Google Analytics cookies used by our website can be found here:
http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html#HowGAUsesCookies
These cookies can be rejected or deleted by following the instructions for your browser set out here: http://www.allaboutcookies.org/
Please note that this privacy and cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this website.
By using this website and/or providing your personal information to us, you consent to the collection and use of personal data by us set out in this privacy and cookies policy.
Data Retention
We will retain information we collect about you for as long as it is necessary for us to fulfil the purposes for which we collected it, or for as long as we feel it is appropriate. Please refer to the section headed ‘Your Rights’ if you would like us to erase any information about you.
Disclosure of your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties only in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us may be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or to protect the rights, property, or safety of P&OSNCo, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and/or criminal investigations.
Links to external websites
This website provides links to external sites, to ensure our visitors are able to find all the information they require, and direct access to a print on demand service provided by King & McGaw under licence from P&OSNCo. Please refer to King & McGaw's own Terms & Conditions (King & McGaw) and Privacy Statement (King & McGaw) found on the ‘Shop’ pages of our website.
Please be aware that P&OSNCo. are unable to accept responsibility for the security of any information that you choose to divulge to any external websites.
Your rights
You have the right to request access to, rectification or erasure of personal data that we hold about you as well as a right to object to and to a restriction of our processing of your personal data. You may also lodge a complaint about us with the data protection regulator in the UK: the Information Commissioner’s Office (ICO). You also have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at the above address or using our online enquiry form.
If you wish to unsubscribe from our Newsletter please contact updates@poheritage.com.
Changes to this policy
Any changes to the way P&OSNCo. collects or uses data will be promptly reflected in this policy. For any queries as to the collection or use of your personal data, please contact us.
How to contact us
By email: eur.dataprotection@dpworld.com
By post: P&OSNCo.,16 Palace Street, London, SW1E 5JQ
